The cost of Motor Vehicle Claims continues to increase, driven by a number of factors:
- Australia is one of the top 5 most litigious Countries in the world
- New technologies are inflating repair costs
- Increasing labour rates
- Move to replace rather than repair
- Increased congestion, more vehicles on the road, increased accident frequency
These increasing claims costs are having a direct impact on insurance premiums, which is pushing a trend towards many fleet operation taking on more exposure themselves via higher excesses or even self-insurance.
At BusInsure we have recognised and understand this shift in the market & the need to support our clients and the Bus and Coach industry with enhanced Claims Management services, in particular under excess claims management.
After looking at various options, we are pleased to announce that BusInsure has entered into a strategic partnership with QRM Claims Management to manage our clients motor vehicle claims, QRM is an AUB group company who are a specialist MV Claims Management and Assessing company, currently operating under the Austagencies banner.
As part of this arrangement, Sam Meyer (BusInsure Claims Manager), will move over to QRM Claims Management and will lead this new team while continuing to provide Claims Management services to BusInsure clients.
We are also pleased to announce that Lana Cater, who previously worked in the BusInsure Claims team, will reunite with Sam as part of this new BusInsure Claims Team at QRM.
Sam and Lana will be responsible for the management of BusInsure clients claims and together, will continue to be an integral part of the overall BusInsure service offering to the Bus & Coach Industry.
What does this mean for you?
There will be no change to the day-to-day claims’ contacts, Sam Meyer is your claims manager and will be supported by Lana Carter and a team of claims specialist at QRM. They will both integrate into QRM from the beginning of March.
The only change you may notice is that correspondence will come out under the QRM Claims Management name.
Will BusInsure still be involved with our claims?
Yes, BusInsure will continue to oversee and manage your entire Insurance program and will work closely with Sam and his staff at QRM Claims Management to ensure claims are managed in a professional and prompt manner. If you have any concerns with how your claim is being managed, please refer these back via your Account Manager.
What additional benefits are available through the new partnership?
QRM Claims Management has the capabilities and resources to offer both over and/or under excess claims management. Additional fees do apply for under excess claims management. Your BusInsure representative can discuss this with you further.
Will there be any additional cost?
There will be no additional costs for your over excess claims management, as mentioned above, additional fees do apply for under excess claims management
Do we continue to lodge claims in the same way?
Yes, BusInsure will continue to have a dedicated claims email inbox which is constantly monitored. All claim documentation should continue to be lodged with BusInsure in the usual manner via this dedicated email: claims@businsure.com.au
Sam and Lana will also receive a copy of the claim form and documentation and you can continue to contact Sam or Lana for any queries or advice on claims on 02 9432 2000
To discuss the benefits Claims Management can have within your Insurance Programme contact your BusInsure team.
The information contained on this website is general in nature and has been prepared without taking into account your objectives, financial situation or needs. Before acting on any advice consider whether or not it is appropriate. Consider the disclosure documents, which includes our Financial Services Guide (FSG) and Product Disclosure Statements (PDS) for some products.
